Macy’s Discovers Employee Hid Millions in Delivery Expenses

Business|Macy’s Discovers Employee Hid Millions in Delivery Expenses

Macy’s said Monday that an employee had misstated up to $154 million in delivery expenses over the past few years, forcing the retailer to delay a much-anticipated earnings report that Wall Street uses to gauge the strength of holiday shopping.

The department store chain rushed to release an abridged set of financial results, which were a mixed bag, with signs of weakness and pockets of strength.

Macy’s shares fell by more than 8 percent in premarket trading after the surprise preliminary report. But it quickly pared back some of its losses, as investors tried to make sense of the mixed results along with the company’s reassurance that the employee error did not affect its cash flow management or vendor payments.

Macy’s sales in the third quarter fell 2.4 percent — below analysts’ expectations — to $4.74 billion. The company’s overall sales were dragged down by weak sales at Macy’s stores and its digital business.

But comparable sales at 50 locations that represent the company’s future — based on geography, staffing and other factors — rose 1.9 percent, the third consecutive quarter of growth. And comparable sales rose at both Bloomingdale’s and Bluemercury, the company’s luxury brands. Those results are early signs that Macy’s latest strategy of investing in these parts of the business may be working.

Macy’s said it had found the accounting error while preparing its results for the quarter, which ended Nov. 2. The results had been set to be released on Tuesday. An investigation was opened and the employee was no longer with the company, Macy’s said. The investigation has not identified involvement by any other employee.

In the same time period of the accounting issue in which the employee hid up to $154 million, the retailer said it had incurred about $4.36 billion of delivery expenses. Macy’s declined to comment further.

The chain said it would report earnings by Dec. 11.

As part of a turnaround plan announced in February, Macy’s said it would close 150 of its stores over the next three years. The company said it had recorded asset gains of $66 million from the sale of closed stores. That was more than the company had expected.

Macy’s decision to delay its full-year guidance added to uncertainty about winners and losers in the upcoming holiday shopping season. U.S. consumers are still spending, but executives at some of the biggest retailers, including Target, have recently flagged consumers’ continuing cautious spending patterns, with many shoppers trading down to lower-priced items. The National Retail Federation projected U.S. holiday sales to grow as much as 3.5 percent this year, in line with averages before the pandemic.